Hráči zo Spojených štátov amerických sú akceptovaní
This review was last updated: 2018-05-24T00:00Z
Tím Casino Guru zhodnotil kasíno Silver Oak Casino po dôkladnej analýze sťažností hráčov a obchodných podmienok kasína. Bohužial reputáciu kasína musíme hodnotiť ako podpriemernú pretože sme našli pomerne vysoké množstvo sťažností týkajúcich sa problémov pri výbere výhier alebo porušenia obchodných podmienok, ktoré nie sú vždy vyriešené k spokojnosti hráčov. Kým sa kasíno nezlepší a nebudeme môcť upravit naše hodnotenie, odporúčame hrať v kasínach s lepšie hodnotenou reputáciou. Prečítajte si celú recenziu s podrobnými informáciami o týchto sťažnostiach, procese výberov alebo Silver Oak Casino bonusov.
Viac ako 250 sťažností (väčšina z nich bola vyriešená)
Complaints about Silver Oak Casino (13)
We have conducted extensive research on the internet and as a result we have found following 13 complaints about Silver Oak Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Silver Oak Casino a Otázna reputation.
Insufficient evidence from casino
Black points: 2500
Player won a big jackpot, his winning was confiscated due to the fact his brother was also playing and using bonuses what is against terms and conditions of the casino.
The big winning of $50000 was cancelled due to the fact players brother was also playing in the casino with the same phone number. Casino pointed out on the rule where a player should have only one real money account and accuse a player of fraud. In this case, I believe casino should point out on another rule: Only one account from household/IP address/email address is permitted. We believe that this complaint could be closed in favour of the casino if casino provides evidence. With no more evidence, we cannot decide if winning was legitimate.
The player registered a complaint when money stopped coming in
The player was receiving money at first, but then the payments from the Silver Oak casino just stopped - for about 6 weeks. The casino rep. informed the player, that Planet 7 casino handles the payments at that time - because he had winnings from both casinos and they are using the same payment provider, therefore the payout of both winnings will take time. The casino responded with reports of next payments - been approved and paid but the player denied these claims, meaning that these payments were seriously delayed, as is usual with this casino.
Lady from the US wanted to withdrawal but her account was suspended.
A Lady withdrawal was divided into several payments when suddenly she was not able to log in. After she claimed a complaint against the casino she got an answer that her account is audited. Other information is missing and no more evidence are published.
Player deal with a Casino that they will return his deposit, some amount of money was paid out but rest is still missing.
A player (from a restricted country) by his words deal with a Casino that they will return to him his deposits. The first payout was paid without a problem but next payout not arrived and Casino never replies on player complaint nor to him directly.
This complaint is from 2/2017
Disputed amount: 2 750 $ (skutočné peniaze) Read more on: thepogg.com
Insufficient evidence from casino
Black points: 1350
Player won a jackpot, casino refused to pay him full amount because the jackpot was won from free chip money and player mixed two bonuses.
After player hit the jackpot and cumulated some winning he decided to withdraw money. Casino refused to pay him full amount and wanted to pay him only $100 because the jackpot comes from free chip money where winnings are limited to $100. Player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning. The casino failed to provide some evidence about the case.
A player from United States complaints about extremely long withdrawal processing.
Player waited for one and a half month to receive the first payment. Rest of the payments was on the way. Player didn't close the complaint but because the first payout arrives, we assume rest of them was paid too.
Another case of extremely long withdrawal processing.
In this case player complaints that withdrawal takes longer than 7 business days. We know that this casino is well known for extremely slow withdrawals (sometimes 2+ months) We believe that in this case player start to be nervous too soon and money was paid out.
The player joined the casino from restricted country based on wrong marketing e-mail
The player was offered a free chip. He won and tried to withdraw $1500 (free chip is limited to $100 anyways). Only then the support realized that he played from a country that can't process their payments and therefore wouldn't accept such real money players. All bonus winnings were seized and account closed.
Casino claims that deposit wasn't collected from player and without valid deposit they refused the payout
Casino asked for bank statement showing that deposit was deducted from players' account. After this request player stopped responding to the complaint thread so we consider it solved and found for the casino.
Players withdrawal was declined due to the fact he breaches bonus condition.
The casino didn't approve the withdrawal of $600 for the player who based on casino reply used mixed money (special condition for bonuses). Eventually casino representative informed a player that in this case casino decided to make an exemption and all money will be paid in full. Because there are no more complaints from the player or the casino we believed that player got his money. We are more than happy that casino came with a good solution in favour of the player.