Hráči zo Spojených štátov amerických sú akceptovaní
Tím Casino Guru zhodnotil kasíno Ruby Slots Casino po dôkladnej analýze sťažností hráčov a obchodných podmienok kasína. Bohužial reputáciu kasína musíme hodnotiť ako podpriemernú pretože sme našli pomerne vysoké množstvo sťažností týkajúcich sa problémov pri výbere výhier alebo porušenia obchodných podmienok, ktoré nie sú vždy vyriešené k spokojnosti hráčov. Kým sa kasíno nezlepší a nebudeme môcť upravit naše hodnotenie, odporúčame hrať v kasínach s lepšie hodnotenou reputáciou. Prečítajte si celú recenziu s podrobnými informáciami o týchto sťažnostiach, procese výberov alebo Ruby Slots Casino bonusov.
Mimoriadne pomalé výbery (v niektorých prípadoch viac ako 2 mesiace)
Kasíno má veľa sťažností (väčšinu vyriešených)
Nízke limity výberov (8000 USD / mesiac)
Complaints about Ruby Slots Casino (8)
We have conducted extensive research on the internet and as a result we have found following 8 complaints about Ruby Slots Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Ruby Slots Casino a Otázna reputation.
Uncertain case, passive regulator
Black points: 4849
Player hit a random jackpot which was not paid and withdrawal was declined.
A player from the United States was playing in Ruby Slot Casino for more than two years. In October 2016 hits a random jackpot and request a withdrawal. This withdrawal was declined for an unknown reason. Nobody replies on players complain. We don't know what happens or if the case was solved.
After player won and tried to withdrawal money, her account was locked and audited for more than 30 days.
We don't know what happened in this case. Player was blamed for irregular bonus play and an account was suspended for 30 days. After 30 days account was still locked and nobody answered why, or the result of the audit.
After player decided to withdraw some of his winnings his account was locked.
Player decided to withdraw 2500$ from his account. When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and why is his account locked Ruby Slots representative answered and promise to bring some light into this case. Unfortunately, that was the last message from representative and what truly happened, in this case, is a mystery.
The casino paid out almost all winning, just $312 were missing and both sides are not sure what goes wrong.
Player won over $2500 which was divided into 4 payouts. Three of them player received but the last one was missing. Casino pointed out that player cancels this withdrawal by himself. Player refuses this statement and wants his $312 payment.
Lady hit a big win which was paid slowly and with troubles.
Sharon from the US wins a big winning in Ruby Slots Casino. This winning was divided into small payments of 2500$ and paid to the Sharon regularly. During 6 months she had troubles few times. After Casino payout her most of the winning she decided to gamble the rest of the money.
This complaint is from 1/2017
Disputed amount: 130 000 $ (skutočné peniaze) Read more on: askgamblers.com
Delayed payment, likely paid
Black points: 100
Player request three withdrawals but didn't get any response from the casino.
Player won the unknown amount of money which was divided into three withdrawals. Didn't get any response from the casino by email nor after he started to a complaint.
Player from the United States was hoping that his withdrawal would be faster because he is VIP player. He waited one and half month till get the first payment and rest of the payments are probably on the way. Because he didn't complain anymore we believe that all his payments were paid out.
Cayla wins over 10000$. She was very frustrating that payouts took 2 months and only part of her winning was paid out.
Cayla as many other players are facing the fact that payouts in Ruby Slots casino are extremely slow. We believe that she got all her winnings, but in this case payout speed was extremely high. Fact that every time she asked: "where are the money?" she got an answer: "in next few days you should receive them" and then not got them, was more frustrating for her than extremely slow payout speed.